Shipping & Returns

1. Service Area

Ditch Magnet Rentals provides rental service within the United States. Availability of a particular shipping, freight, delivery, or pickup method depends on the equipment, destination, timing, and rental arrangement.

2. Shipping and Freight

Depending on the rental, destination, and shipment requirements, equipment may be shipped using UPS, FedEx, LTL freight, or another appropriate carrier or freight service.

Applicable outbound shipping, freight, handling, accessorial, or delivery charges may be included at checkout, quoted separately, invoiced, or otherwise communicated before the rental is finalized.

Carrier transit estimates are not guarantees by DMR. Weather, carrier delays, freight-terminal conditions, incorrect delivery information, site access, and other circumstances outside DMR's reasonable control may affect delivery timing.

3. Local Delivery

Local delivery may be available for eligible rentals. Availability, scheduling, delivery area, and any applicable delivery charge will be confirmed as part of the rental arrangement.

4. Customer Pickup

Customer pickup may be available when approved by DMR. Pickup location, timing, identification or authorization requirements, and other instructions will be provided for the applicable rental. A person picking up equipment for a business must be authorized to receive it.

5. Receiving Equipment

Customers should inspect rental equipment promptly after receipt or pickup and contact DMR as soon as reasonably possible if equipment appears damaged in transit, is missing expected components, or does not match the confirmed rental.

6. Returning Rental Equipment

Rental equipment must be returned by the agreed return date using an approved return method. DMR does not automatically provide prepaid return shipping labels or prepaid return freight.

• Return transportation coordinated by DMR when arranged and agreed with the customer.
• Shipping or freight arranged by the customer using an appropriate carrier.
• An approved customer drop-off at a location and time confirmed by DMR.
• Another return arrangement confirmed by DMR for the particular rental.

Customers should contact DMR before returning equipment so the return method, destination, timing, and necessary instructions can be confirmed.

7. Return Shipping Costs

Unless DMR expressly agrees otherwise in writing, the customer is responsible for arranging and paying applicable return shipping, freight, delivery, or transportation costs. If DMR arranges return transportation on the customer's behalf, applicable charges may be billed to the customer.

8. Late Returns and Extensions

Equipment not returned by the agreed return date may continue to accrue rental charges and may be subject to additional late or extension charges until returned to and accepted by DMR. Extensions are subject to approval and are not guaranteed.

9. Return Condition, Damage, Loss, and Theft

Customers are responsible for reasonable care, custody, and security of rental equipment while it is in their possession or control. The customer is financially responsible for equipment that is lost, stolen, destroyed, damaged, or subjected to abnormal or excessive wear, subject to the applicable rental agreement and law.

Returned equipment may be inspected. Charges may apply for repair, replacement, recovery, abnormal cleaning, missing components, or other customer-responsible loss or damage.

10. Cancellations and Refunds

Unless different terms are stated for a particular rental, eligible rentals may be cancelled for a refund before the equipment has shipped, been dispatched for delivery, been picked up, or the rental period has begun, as applicable.

Once equipment has shipped or been dispatched, has been picked up by the customer, or the rental period has begun, rental charges are generally non-refundable. Shipping, freight, delivery, handling, or other costs already incurred may also be non-refundable.

11. Security Deposits and Payment Holds

Some rentals may require a security deposit and/or payment-card authorization or hold. Release may be subject to equipment return, inspection, payment of amounts due, and payment-processor or financial-institution processing times.

12. Questions or Return Coordination

For shipping questions, pickup coordination, return instructions, or extension requests, contact: